A British Airways business class passenger says he was passed over for a welcome drink prior to departure, alleging he was passed over because he was black. But alleged comments by the flight attendant suggest something else may have been going on.
He says every other passenger around him got a drink, including a white passenger seated just behind him. He waited, hoping the flight attendant would return, then asked her directly. When she said she assumed he was upgraded, he says that only added insult: not only had he paid to book directly into business class, but service protocol at British Airways does not distinguish between those who are upgraded and those who are not. In his words, “she saw me and decided I didn’t belong.”
The passenger has lodged a formal complaint with British Airways, but has not heard back.
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