Passengers stranded at Chicago O’Hare International Airport finally heard an announcement at their gate…but it did not come from American Airlines staff. Instead, one frustrated traveler grabbed the microphone and told employees exactly what he thought of the situation.
His message was pointed. “You can’t be that inept,” he declared, directing his words at absent gate agents and managers. He demanded that American staff return to the podium and face paying customers who were stranded without any guidance. The moment was caught on video and spread rapidly on social media via Johnny Jet, with many viewers cheering the man for saying what everyone else was thinking.
American has not issued a statement on this specific incident. The airline generally advises passengers to use its mobile app for updates and rebooking when flights are disrupted, but in practice that does not replace a human presence at the gate because AA’s app is not advanced enough to handle these sorts of irregular operations.
A great solo travel tip spotted this week on Live and Let's Fly.
