Marriott is threatening to shut down the account of a top-tier Bonvoy Ambassador for the high crime of complaining about legitimate service issues he has encountered during recent stays.
This case is different. I happen to know this traveler, can vouch for his integrity, and recognize that he is a loyal Marriott Bonvoy customer (to his great detriment…). He’s not the occasional traveler who has unreasonable expectations. He does not exaggerate or make a mountain out of a molehill. Rather, he travels for work and leisure, is (or at least was…) fiercely loyal to Marriott, and spends a ton of money at Marriott hotels around the world.
Marriott has done a terrible job of holding some of its franchises to brand standards, both when it comes to cleanliness and upkeep and when it comes to elite recognition. A handful of issues he has brought up include:
A great solo travel tip spotted this week on Live and Let's Fly.
